Program Outline

• Block 1 — Diagnosis: Identifying what is actually limiting growth versus what feels like the problem
• Block 2 — Customer segmentation: Which customers drive retention and referrals, which ones drain the team
• Block 3 — Competitive dynamics at scale: Mapping incumbent responses and new entrant risk
• Block 4 — Pricing and packaging: Structural changes that improve margin without losing volume
• Block 5 — Team and hiring: When to hire, what roles to prioritize, and how to avoid common sequencing errors
• Block 6 — 90-day planning: Building a concrete action plan with clear decision points